Recruiting Ops Supervisor
Sago, Nicaragua
Job Description
We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for aRecruiting Supervisorready to join us in making a real impact. We are SAGO.Passionateand inspired thinkers, who celebrate our wins. VibrantLeaderswho empower our colleagues and innovate the Market Research industry.Curiouslearners,constantly finding new ways to transform.Boldthinkers and doers who don’t do status-quo.Authenticteam members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.
As a globalleader in market research and data solutions, Sago is committed toconnectinghuman answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths thatconnect our clients withaudiences around the world.
We are looking for a Recruiting Supervisor for our office in Managua, Nicaragua.
POSITION SUMMARY:
The Recruiting Supervisor helps train and motivates recruiting staff as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to clients.
The Recruiting Supervisor will ensure that every staff member is well prepared for their calls. They will continue to support staff after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to staff.
To succeed as a Supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support clients. You should be supportive, communicative, and attentive.
KEY JOB RESPONSIBILITIES:
- Hiring, training, and preparing call center staff to respond to questions and complaints and troubleshoot problems and challenges.
Ensuring staff understand and comply with all call center objectives, performance standards, and policies.
- Answering staff questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Enforcing policies amp; procedures
- Preparing reports and analyzing data to assist management as they determine goals.
- Working with other supervisors and management team members to support staff and maximize client satisfaction.
Requirements
High School Diploma or equivalent
6 months of experience in a call center/customer service environment
1-year Supervisory experience Is a plus
Microsoft Office/Computer Literate
Multi-tasking
Resolve conflict situations
Demonstrate leadership abilities
Ability to work independently as well as with a team
Superior communication amp; organizational skills
Effective Team player
Cheerful amp; energetic
Proficient computer skills
Adept in conflict resolution
Dependable
Problem solver
Other duties as assigned.