Regional IT Officer - Central America (Guatemala, Managua or Tegucigalpa)
Trócaire, Nicaragua
Job Description
Note: The position will be located in one of Trocaire’s Central American Offices in Tegucigalpa, Guatemala City or Managua with travel to the other Central American Countries.
Trócaire is one of Ireland’s top INGOs, having over 40 years’ of experience in international development. Trócaire works in partnership with local and church organisations, supporting communities in over 20 developing countries across Africa, Asia, Latin America and the Middle East. Trócaire envisages a just and peaceful world where people’s dignity is ensured and rights are respected; basic needs are met and resources are shared equitably; people have control over their own lives; and those in power act for the common good.
The Regional IT Officer in Central America will be one of five Trócaire Regional IT Officers (IT officers are located in Ireland, East Africa, Central and West Africa, Asia and this role in Central America) and will be supported and receive guidance from the IT Operations Team and Enterprise Systems Team in Head Office in Ireland.
The Regional IT Officer in Central America will provide IT services, support, and training to ensure that Trócaire staff in Central America are able to use Trócaire systems effectively and efficiently. IT Services are delivered in line with ITIL best practice and will include the implementation and maintenance of local ICT infrastructure, procurement and provisioning of client devices, provisioning and deprovisioning of user accounts, files and print, information security etc. The IT Officer will also support and provide staff training on Trócaire enterprise applications such as Office365, Salesforce, Box, Commcare, DocuSign and collaboration deployed by Trócaire
Reporting to the Country Director where the position is located with dotted line to the IT Operations and Enterprise Systems teams in Head Office. This is a Fixed Term Contract of 2 years with the possibility of extension subject to performance, priorities, and funds, the position may be extended beyond that period.
Trócaire is committed to Safeguarding Programme Participants from Exploitation and Abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives. Any candidate offered a job with Trócaire will be expected to sign Trócaire’s Safeguarding Policies and Global Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents
Please submit the cover letter and resume in English
Requirements
- Person Specification The ideal person will have
(E)Qualification
- University degree in ICT ( or equivalent qualification from a technical institution or substantial working experience in the ICT domain )
- ITIL Foundations
- Training qualifications
(E) Experience
- At least 4 years working in a ICT role
- Delivery of IT Services
- Direct experience of the NGO sector
(E) Skills
- Excellent knowledge of PC hardware and software with proven ability to troubleshoot and resolve related problems.
- Excellent knowledge of Windows 10, Office Suite (Word, Excel, PowerPoint)
- Experience supporting cloud based services such as Office365, Salesforce, Box.com, collaboration tools
- Experience with Microsoft Endpoint Manager (In-Tune)
- Antivirus/Malware detection and removal
- Excellent understanding of networking concepts, TCP/IP, LAN, WAN.
- Experience of training new users on enterprise application when on boarding.
- Excellent presentation skills
- Excellent written and verbal communication skills in Spanish and English are required.
- Energy and drive
- Must be available to travel and work outside of normal working hours as required
(E) Qualities
- Highly organised, proactive, self-motivated.
- Client service skills (interpersonal)
- Work effectively independently and as part of a team. Good team player, willing to assist and share knowledge.
- Ability to solve complex problems.
- Reliable and dependable
- Excellent communication skills
- Delivery and service focused.
- Energy and drive
(E) Other
- Must be available to travel and work outside of normal working hours as required
Benefits
For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits in line with the market where the position is located. A local