Panel Associate, Helpdesk
Schlesinger Group, Nicaragua

Schlesinger Group is the leading international data collection and research services company. We provide the most innovative technology-led market research services for any research methodology worldwide. We connect with the world to provide human answers to important business questions. And as the world transforms, we continuously reach for new heights, redefining our solutions beyond our client's expectations, making it smarter, faster, and easier to gain insights that matter.

Schlesinger Group is also committed to a workplace and organizational culture that promotes diversity, equity, inclusion, and belonging. We believe the best way to facilitate this culture is through policy, education, openness, and opportunities for employees to voice their feelings, experiences, concerns, and ideas. Our code represents both who we are and whom we aspire to be.

Our roots wrap around the world. Your next job is just a few clicks away with offices on four continents.

We are looking for a Part-time Helpdesk Panel Associate for our office in Managua, Nicaragua.

KEY JOB RESPONSIBILITIES:

• Answering panelist inquiries by email and phone to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service
• Handle escalated complaints while providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Identifying and assessing respondents’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools provided

• Working with internal teams to troubleshoot technical issues that impact respondent experiences
• Follow appropriate communication procedures, guidelines, and policies
• Other duties as assigned

Requirements

EDUCATION:

• High School diploma/GED required

EXPERIENCE:

• Experience in market research a plus.
• Experience with customer service ticketing software a plus

CORE COMPETENCIES:

• The ideal candidate will have strong technical skills and enjoys working closely with people.

• Technology savvy
• Strong communication skills written and oral
• Fully bilingual

COMPUTER SKILLS:

• Proficient in Microsoft Office including Word, Excel and PowerPoint

Job Rewards and Benefits